We all deal with workplace conflict. In fact, conflict is a needed part of any workplace that wants to improve upon itself. The challenge is that we are rarely given the needed tools or language to appropriately manage conflict within our teams, and when conflict goes unresolved, people quit or get fired. The purpose of this session is to give you the framework and skills to engage with and embrace conflict more appropriately.

Learning Objectives:

• Explain that conflict is not inherently bad.
• Recognize and manage conflict in the workplace.
• Identify the employee retention benefits of choosing to work towards resolution.

Author(s):

• Matt Bowman, M.S.

Relevant Certifications:

• Medical Assistant (RMA)
• Medical Laboratory Scientist (MLS)
• Medical Laboratory Technician (MLT)
• Medical Laboratory Assistant (CMLA)
• Molecular Diagnostics Technologist (MDT) Phlebotomy Technician (RPT)
• Patient Care Technician (PCT)
• Medical Administrative Specialist (CMAS)
• Allied Health Instructor (AHI)
• Certified Laboratory Consultant (CLC)

Launch Date: 2021

Enrollment Expiration: 180 days after purchase